Most installs are a simple double-click. If something doesn't work the first time, it's almost always one of the quick fixes below — each takes under a minute.
ScriptPin quietly reports technical errors back to our team, so we often spot and fix problems before you even need to ask. If a fix ships, you'll get the updated version automatically the next time you download.
01
Installing ScriptPin
After purchase, you'll download an installer from your account page.
macOS Mac install
Download the .dmg file from your account page.
Double-click it — a window opens showing the ScriptPin icon and an Applications folder.
Drag the ScriptPin icon onto the Applications folder.
Open your Applications folder and double-click ScriptPin to launch.
First launch on a Mac may show a security prompt — that's normal for newly downloaded apps. See "App is damaged" below if you hit one.
Windows Windows install
Download the .exe installer from your account page.
Double-click it to run the installer.
If Windows shows a "Windows protected your PC" screen, click More info → Run anyway (this appears for new apps that aren't yet widely downloaded).
ScriptPin installs and adds a desktop shortcut automatically.
02
"ScriptPin is damaged and can't be opened"
macOS The single most common Mac message — and the app is not actually damaged.
You see: "ScriptPin is damaged and can't be opened. You should move it to the Trash."
macOS shows this for any app downloaded outside the App Store. It's a security flag, not real damage. Clearing it takes one command:
Open the Terminal app (press Cmd + Space, type "Terminal", hit Enter).
Copy and paste this line, then press Enter:
Copy this →
xattr -cr /Applications/ScriptPin.app
Now open ScriptPin normally from Applications.
Using a specific edition? Replace the app name to match what you installed: ScriptPin-Meeting.app, ScriptPin-Interview.app, or ScriptPin.app for the bundle.
03
App won't open or closes immediately
If ScriptPin bounces in the dock and quits, or nothing happens, try these in order.
Fix 1 — Reinstall cleanly
A half-copied app can fail to launch. A clean reinstall fixes most cases.
Delete the existing app from Applications (drag to Trash).
Re-download the latest installer from your account page.
Install it again following the steps in section 01.
macOS Fix 2 — You're on a brand-new macOS version
If you updated to the newest macOS the same week it launched, you may be ahead of our latest build. We patch these fast.
Re-download from your account page — we may have already shipped a fix.
If it still won't open, contact us (section 06). Our error reports usually flag new-OS issues automatically, so a fix may already be on the way.
Fix 3 — Send us the exact error macOS
If you're comfortable with Terminal, this shows us precisely what's wrong:
Whatever it prints in Terminal — copy that text and send it to us. It tells us exactly what to fix.
04
License key problems
Your license activates ScriptPin and ties it to your computer.
"Cannot reach license server"
You see: "Cannot reach license server. Connect to internet to activate."
Check you're connected to the internet — activation needs a one-time online check.
If you're online and still see this, a firewall or VPN may be blocking the connection. Try pausing your VPN and activating again.
Make sure you're on the latest version (re-download from your account page).
Once activated, ScriptPin works offline for up to 7 days between checks — so a brief outage won't lock you out.
"Invalid" or "License key not found"
Copy the key directly from your purchase email — avoid typing it by hand.
Include the full key with all dashes, e.g. SP-MC-XXXXXX-XXXX-XXXX-XXXX.
Make sure you're using the right edition's key — a Meeting key (SP-MC-…) won't activate the Interview app, and vice-versa.
"This license is bound to a different device"
Each license locks to one computer. If you've switched machines, we can move it for you — see section 05.
05
Updates & patches
When we fix a bug or ship an improvement, here's how you get it.
Getting the latest version
Go to your account page and download the installer again — it's always the newest build.
Install over the top of your existing copy (or delete the old one first for a clean install).
Your license and settings carry over automatically.
How we know what to fix: ScriptPin reports technical errors to our team automatically. If your machine hits a problem, we often see it and ship a patch — then you just re-download.
06
Moving to a new computer
Your license is tied to one device — but moving it is easy.
On your old computer, open ScriptPin → Settings → License and click Deactivate machine (this frees the license).
Install ScriptPin on the new computer and enter the same key — it'll bind there instead.
No longer have access to the old machine? Just contact us with your license key and we'll release and re-issue it for you.
Still stuck? We've got you.
Reach out and we'll sort it quickly. To help us resolve it on the first reply, please include:
• Which edition (Meeting, Interview, or Bundle) and your operating system
• The exact error message you're seeing (a screenshot is perfect)
• Your license key (so we can look up your account)
• If on Mac and comfortable: the Terminal output from section 03, Fix 3